{"id":624,"date":"2026-09-09T08:32:03","date_gmt":"2026-09-09T08:32:03","guid":{"rendered":"https:\/\/griffonwebstudios.org\/championworks\/?page_id=624"},"modified":"2026-10-16T04:11:05","modified_gmt":"2026-10-16T12:11:05","slug":"faqs","status":"publish","type":"page","link":"https:\/\/griffonwebstudios.org\/championworks\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"624\" class=\"elementor elementor-624\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ade3aaa e-flex e-con-boxed e-con e-parent\" data-id=\"ade3aaa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b0922b4 e-con-full e-flex e-con e-child\" data-id=\"b0922b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10f4bf2 elementor-widget elementor-widget-heading\" data-id=\"10f4bf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\/ FAQ<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-749a888 elementor-widget elementor-widget-heading\" data-id=\"749a888\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions Worth Asking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09f9b9a elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"09f9b9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tWhat leaders usually want to know before we begin.\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dc28330 e-con-full e-flex e-con e-child\" data-id=\"dc28330\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8c48b7 elementor-widget__width-inherit elementor-widget elementor-widget-cw-accordion\" data-id=\"c8c48b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cw-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"cw-acc cw-acc--numbered\" data-interaction=\"hover\">\n\t\t\t\t\t\t\t<div class=\"cw-acc__row cw-acc__row--open\">\n\t\t\t\t\t<button type=\"button\" class=\"cw-acc__header\" aria-expanded=\"true\" aria-controls=\"c8c48b7-body-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__num\">01<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__title\">What is customer advocacy, according to ChampionWorks?<\/span>\n\t\t\t\t\t\t<span class=\"cw-acc__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"cw-acc__more\" id=\"c8c48b7-body-0\">\n\t\t\t\t\t\t\t<div class=\"cw-acc__more-inner\">\n\t\t\t\t\t\t\t\t<p class=\"cw-acc__body\">Customer advocacy is not a program; it is a business capability. It is an organization&#039;s ability to consistently transform customer insight into strategic decisions that deliver measurable business value.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"cw-acc__row\">\n\t\t\t\t\t<button type=\"button\" class=\"cw-acc__header\" aria-expanded=\"false\" aria-controls=\"c8c48b7-body-1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__num\">02<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__title\">What is the Voice-to-Value\u2122 Framework?<\/span>\n\t\t\t\t\t\t<span class=\"cw-acc__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"cw-acc__more\" id=\"c8c48b7-body-1\">\n\t\t\t\t\t\t\t<div class=\"cw-acc__more-inner\">\n\t\t\t\t\t\t\t\t<p class=\"cw-acc__body\">The Voice-to-Value\u2122 Framework is ChampionWorks\u2019 methodology for transforming customer insight into strategic decisions. It&#039;s built around six capabilities: Capture, Understand, Align, Activate, Measure, and Evolve, that describe how organizations turn what customers say into what leadership decides.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"cw-acc__row\">\n\t\t\t\t\t<button type=\"button\" class=\"cw-acc__header\" aria-expanded=\"false\" aria-controls=\"c8c48b7-body-2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__num\">03<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__title\">What does ChampionWorks do?<\/span>\n\t\t\t\t\t\t<span class=\"cw-acc__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"cw-acc__more\" id=\"c8c48b7-body-2\">\n\t\t\t\t\t\t\t<div class=\"cw-acc__more-inner\">\n\t\t\t\t\t\t\t\t<p class=\"cw-acc__body\">ChampionWorks helps B2B SaaS organizations build the capabilities that connect customer insight to executive decision-making. Engagements typically begin with the Voice-to-Value Assessment and lead into a strategic roadmap, the ChampionWorks Blueprint.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"cw-acc__row\">\n\t\t\t\t\t<button type=\"button\" class=\"cw-acc__header\" aria-expanded=\"false\" aria-controls=\"c8c48b7-body-3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__num\">04<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__title\">Who does ChampionWorks work with?<\/span>\n\t\t\t\t\t\t<span class=\"cw-acc__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"cw-acc__more\" id=\"c8c48b7-body-3\">\n\t\t\t\t\t\t\t<div class=\"cw-acc__more-inner\">\n\t\t\t\t\t\t\t\t<p class=\"cw-acc__body\">ChampionWorks works with B2B SaaS and technology companies that generally have between 20 and 5,000 employees, have an established Customer Success organization, and want customer insight to carry more weight in executive decisions.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"cw-acc__row\">\n\t\t\t\t\t<button type=\"button\" class=\"cw-acc__header\" aria-expanded=\"false\" aria-controls=\"c8c48b7-body-4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__num\">05<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__title\">How is ChampionWorks different from a customer advocacy platform?<\/span>\n\t\t\t\t\t\t<span class=\"cw-acc__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"cw-acc__more\" id=\"c8c48b7-body-4\">\n\t\t\t\t\t\t\t<div class=\"cw-acc__more-inner\">\n\t\t\t\t\t\t\t\t<p class=\"cw-acc__body\">Customer advocacy and customer success platforms provide the technology for managing references, communities and customer engagement. ChampionWorks helps you decide how to use that technology well: what to measure, who owns it, and how customer insight reaches executive decisions. Many clients use both.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"cw-acc__row\">\n\t\t\t\t\t<button type=\"button\" class=\"cw-acc__header\" aria-expanded=\"false\" aria-controls=\"c8c48b7-body-5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__num\">06<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__title\">Does ChampionWorks build customer reference programs or advisory boards?<\/span>\n\t\t\t\t\t\t<span class=\"cw-acc__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"cw-acc__more\" id=\"c8c48b7-body-5\">\n\t\t\t\t\t\t\t<div class=\"cw-acc__more-inner\">\n\t\t\t\t\t\t\t\t<p class=\"cw-acc__body\">Yes, when it\u2019s the right solution for the outcome you\u2019re trying to achieve. Those programs are outcomes ChampionWorks may recommend, not the starting point. Discovery comes first, so a reference program, advisory board, or other capability is designed to solve the right problem rather than assumed to be it.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"cw-acc__row\">\n\t\t\t\t\t<button type=\"button\" class=\"cw-acc__header\" aria-expanded=\"false\" aria-controls=\"c8c48b7-body-6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__num\">07<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__title\">What is the Voice-to-Value Assessment?<\/span>\n\t\t\t\t\t\t<span class=\"cw-acc__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"cw-acc__more\" id=\"c8c48b7-body-6\">\n\t\t\t\t\t\t\t<div class=\"cw-acc__more-inner\">\n\t\t\t\t\t\t\t\t<p class=\"cw-acc__body\">It evaluates an organization&#039;s maturity across the six Voice-to-Value capabilities and results in a maturity score, an executive report, and a recommended next step.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"cw-acc__row\">\n\t\t\t\t\t<button type=\"button\" class=\"cw-acc__header\" aria-expanded=\"false\" aria-controls=\"c8c48b7-body-7\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__num\">08<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__title\">What is the ChampionWorks Blueprint?<\/span>\n\t\t\t\t\t\t<span class=\"cw-acc__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"cw-acc__more\" id=\"c8c48b7-body-7\">\n\t\t\t\t\t\t\t<div class=\"cw-acc__more-inner\">\n\t\t\t\t\t\t\t\t<p class=\"cw-acc__body\">It turns assessment findings into a 12-month strategic roadmap, with prioritized recommendations and defined success measures for becoming a more customer-powered organization.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"cw-acc__row\">\n\t\t\t\t\t<button type=\"button\" class=\"cw-acc__header\" aria-expanded=\"false\" aria-controls=\"c8c48b7-body-8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__num\">09<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__title\">How long does an engagement take?<\/span>\n\t\t\t\t\t\t<span class=\"cw-acc__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"cw-acc__more\" id=\"c8c48b7-body-8\">\n\t\t\t\t\t\t\t<div class=\"cw-acc__more-inner\">\n\t\t\t\t\t\t\t\t<p class=\"cw-acc__body\">It depends on scope. The Voice-to-Value Assessment typically runs a few weeks; the Blueprint usually takes three to five weeks. Advisory Solutions typically run 4\u201310 weeks. Executive Advisory is an ongoing partnership.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"cw-acc__row\">\n\t\t\t\t\t<button type=\"button\" class=\"cw-acc__header\" aria-expanded=\"false\" aria-controls=\"c8c48b7-body-9\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__num\">10<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cw-acc__title\">What&#039;s the first step in working with ChampionWorks?<\/span>\n\t\t\t\t\t\t<span class=\"cw-acc__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"><path d=\"M12 5v14M5 12h14\"\/><\/svg>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"cw-acc__more\" id=\"c8c48b7-body-9\">\n\t\t\t\t\t\t\t<div class=\"cw-acc__more-inner\">\n\t\t\t\t\t\t\t\t<p class=\"cw-acc__body\">Most relationships start with an Executive Discovery Session: a free, 60-minute conversation focused on understanding the business, not making a sales pitch.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a2a3df e-con-full e-flex e-con e-parent\" data-id=\"8a2a3df\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c33d18 elementor-widget elementor-widget-heading\" data-id=\"2c33d18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\/ Executive discovery session<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a221f14 elementor-widget elementor-widget-heading\" data-id=\"a221f14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Not sure which solution fits?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2cbad elementor-widget elementor-widget-text-editor\" data-id=\"bb2cbad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Start with a discovery session. We&#8217;ll help you determine the right next step for your organization.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd6b76f elementor-align-right elementor-widget elementor-widget-button\" data-id=\"fd6b76f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/griffonwebstudios.org\/championworks\/discovery\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schedule a Discovery Session<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\/ FAQ Questions Worth Asking What leaders usually want to know before we begin. 01 What is customer advocacy, according to ChampionWorks? Customer advocacy is not a program; it is a business capability. It is an organization&#039;s ability to consistently transform customer insight into strategic decisions that deliver measurable business value. 02 What is the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-624","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/griffonwebstudios.org\/championworks\/wp-json\/wp\/v2\/pages\/624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/griffonwebstudios.org\/championworks\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/griffonwebstudios.org\/championworks\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/griffonwebstudios.org\/championworks\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/griffonwebstudios.org\/championworks\/wp-json\/wp\/v2\/comments?post=624"}],"version-history":[{"count":76,"href":"https:\/\/griffonwebstudios.org\/championworks\/wp-json\/wp\/v2\/pages\/624\/revisions"}],"predecessor-version":[{"id":1787,"href":"https:\/\/griffonwebstudios.org\/championworks\/wp-json\/wp\/v2\/pages\/624\/revisions\/1787"}],"wp:attachment":[{"href":"https:\/\/griffonwebstudios.org\/championworks\/wp-json\/wp\/v2\/media?parent=624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}